Items purchased at public auctions are not eligible for return, as a binding purchase agreement is concluded once the bid is placed.

An exception applies in cases where the purchased item has defects that were not disclosed in the catalogue, are not visible in the photos, or if the item description does not match its actual condition. The procedure for handling such situations is outlined in the section What can I do if I have concerns about the item Ireceived?

The purchase cancellation procedure depends on the stage of your transaction and the auction organizer's policy. For more information, please read the auction terms and conditions and contact the auction organizer directly.