If you have a problem with logging into your account please follow the steps below:

1. Check the login information you entered. Make sure that your email address and password are correct. Also verify that the ‘Caps Lock’ key is not enabled while typing your password.

2. Check your Internet connection. Make sure that you have a stable connection that allows access to our platform.

3. If you do not remember your password, reset it following the steps described in: What to do if I do not remember the password to my OneBid account?

4. Please contact us. Use the contact form available in the footer of the page under Let us help > Contact.